Talk to us
Email is the fastest way to reach True Beauty Goods Co. and it reaches the same small team that packs the orders. Write to support@truebeautygoods.store. We reply within one business day and usually the same day.
Our support hours are Monday to Friday, 9:00am – 5:00pm Eastern. Messages that arrive outside those hours are answered when we open. We do not use an outsourced call centre and we do not use a chatbot.
Where we are
True Beauty Apothecary LLC, trading as True Beauty Goods Co.
4360 Northlake Blvd, Suite 211
Palm Beach Gardens, FL 33410
United States
What to include
If your message is about an existing order, include the order number from your confirmation email and the name it was placed under. That one line usually turns a two-day exchange into a single reply.
If you are asking whether a product suits your skin, tell us what you are currently using and what has irritated you in the past. We would rather talk you out of a purchase than sell you something that sits unused.
Response times
Order questions are answered within one business day. Return requests are answered within one business day and the prepaid label is attached to that reply. Damaged or missing item reports are handled the same day wherever possible, because a replacement needs to go out quickly.
If you have emailed and not heard back within two business days, something has gone wrong with the message. Send it again and mention that it is a second attempt, and it will be prioritised.