How and when we ship
True Beauty Goods Co. ships every order from our own facility in Palm Beach Gardens, Florida. Orders placed before 1:00pm Eastern on a business day are picked and packed the same day. Orders placed after that cut-off, or at a weekend or on a public holiday, are packed on the next business day. You will receive a dispatch email with a tracking number as soon as the parcel leaves us, and that tracking number becomes active with the carrier within a few hours of the scan.
We ship to all fifty United States, including Alaska and Hawaii, and to APO, FPO and DPO addresses. We do not currently ship outside the United States. If you place an order with an international delivery address we will contact you and refund it in full rather than let it sit unfulfilled.
Services, transit times and cost
Standard Ground is $5.95 and typically arrives in three to six business days depending on how far you are from Florida. Expedited Two-Day is $14.95 and arrives within two business days of dispatch. Overnight is $29.95 and must be ordered before the 1:00pm Eastern cut-off to go out the same day. Orders over $75 ship on Standard Ground at no charge, and the discount is applied automatically at checkout – there is no code to enter.
Transit times are counted in business days from dispatch, not from the moment you place the order, and they do not include the packing day. Carriers do not guarantee ground transit times, and severe weather, wildfire, flooding and peak-season congestion can all add a day or two. Where a carrier offers a guarantee on an expedited service and misses it, we will refund the shipping charge on request.
Address accuracy
Please check your delivery address before you confirm the order. We pass the address to the carrier exactly as you enter it. If a parcel is returned to us as undeliverable because the address was incomplete or incorrect, we will contact you and reship it once you confirm a corrected address; a second shipping charge applies because the carrier bills us twice.
If you spot a mistake immediately after ordering, email us straight away. If the order has not yet been picked we can correct it at no cost. Once a label has been printed we cannot change the destination.
Lost, delayed and damaged parcels
If tracking has not updated for five consecutive business days, contact us and we will open an investigation with the carrier. Carriers usually resolve these within a few days. If the parcel is confirmed lost we will reship your order at our cost or refund it in full, whichever you prefer. We do not ask you to wait out a carrier investigation before we make it right.
If a parcel arrives damaged or a bottle has leaked in transit, photograph the box and the contents before you discard anything and email the photographs to us within seven days of delivery. We will send a replacement immediately. You do not need to return a damaged item.
We are not able to take responsibility for parcels that tracking shows as delivered but which have then been taken from a doorstep. If that happens, tell us anyway – we will help you file the carrier claim, and in most cases we will still make it right.
Taxes
Florida sales tax is applied to orders delivered within Florida at the rate set for the delivery address. Orders delivered to other states are taxed where we are required to collect. All taxes are shown at checkout before you pay; there are no charges added after you order.